Shipping Information

A MESSAGE TO YOU

We know you are excited to get your products, we are too! That is why we do our best to ensure the delivery is done as fast as possible to ensure you get your items fast. 

SHIPPING PROCESS

1. Order Processing: Orders are usually processed within 1-4 working days, with the exception of orders made on weekends (Friday-Sunday), orders made over the weekend period will be processed on the next working day (Monday).
   
2. Tracking Information: Once your order has been processed, you will receive an email with tracking details. This allows you to monitor the progress of your order until it reaches its destination.
   
3. Multiple Items Ordered: If you order multiple items in a single order, they may ship from multiple locations based on stock availability. This is done to ensure that you receive your full order as quickly as possible.

WHERE IS YOUR HQ AND WAREHOUSE BASED?

Our main office is located in Sydney, Australia, with warehouses based in Sydney, Melbourne & China.
Depending on your location and stock availability, your order may be shipped from either warehouse to ensure faster delivery and no delays in receiving your items.

IS DELIVERY FREE?

Yes we offer FREE Delivery Australia Wide with no minimum order value.

DO YOU PROVIDE GUARANTEE?

Yes, we provide a 14 Day Money Back Guarantee.

HOW LONG UNTIL I GET MY PRODUCT?

We ship all products within 24 hours of purchase, ensuring you get your product as soon as possible. 

You will receive your product usually within 7-15 business days of placing your order, it is largely dependent on how fast Aus Post, Toll and Aramex are since their enterprise is experiencing large volumes of package delivery.  

Order Tracking : Once your order is shipped, an order tracking number will be sent to your email within 24 hours.